Business Performance Management
Cost and Quality Improvement |
Payer / Provider Partnership Implementation |
Executive Facilitation
Healthcare executives know every growth, cost and restructuring initiative they initiate must deliver full value, on time – with no time, resources or talent to waste. We designed our Business Performance Management (BPM) services with this need in mind.
BPM is the foundational capability necessary for successful strategy implementation – and BPM maturity reflects steady progress toward a culture of objective decision making, disciplined performance management and the human resources needed to ensure success.
We help our clients:
- Ask the tough questions about who is accountable for progress.
- Link disparate management processes into a single BPM system—one view of strategy development, operational planning and budgeting, and performance measurement.
- Build new implementation capabilities such as project management best practices and strategic program management.
- Uncover the facts and focus on problem solving and unlocking the value in your ideas.
Major Health System: $150 Million Reduction in Operating Costs
CHALLENGE
A Major Healthcare System was challenged to recapture market share by dramatically improving the quality of care delivery and reducing operating cost by 25%. The System had neither the capability nor experience to drive the enterprise-wide changes required.
APPROACH
We began with deep engagement and education of senior leadership to champion Performance Improvement work. A balanced portfolio of projects was selected based on immediacy of return and complexity.
To ensure sustainability and reliability in project execution, McQueen Consulting partnered to build a Performance Improvement organization to continue the work of identifying new opportunity areas, developing business cases and tracking realization of benefits.
Innovative implementation tools such as our Rapid Cycle Implementation™, Value Map™ and Eclipse project management software were tested and adopted.
RESULTS
$100 million reduction in recurring costs in two years, with another $50 million scoped and targeted for year three. Improvements include:
- Supply cost reduction of more than $15 million
- 0.25 day initial LOS reduction for medical/surgical patients treated by hospitalists
- 40% reduction in complications for orthopedic surgical patients
- 25% reduction in medical costs for patients treated in medical home
Insights
Feedback
"I particularly valued the thought-partnership and hands-on approach to building our Business Performance Management group."
"My team talked to our customers, went on great site visits and came back with literally hundreds of new ideas—they took the best, stepped up, dealt with very tough organizational issues and pushed to implementation—with little prodding from me." - SVP, Cancer Research Center
"The most enjoyable and rewarding aspect of my job is helping patients and their families. Now I can spend time with patients and assist with their needs. In 25 years of nursing I have never seen anything like this." - Nurse, Community Hospital
"One of the best consulting partnerships I have worked with." - SVP, Integrated Health System
"I particularly valued the thought partnership and hands-on support for building our own Business Performance Management organization..."
- COO, Major Blues Plan
"McQueen Consulting helped us drive a step function improvement in business results."
- CEO, Major Blues Plan
"I always felt on the outside — now I feel part of the care team." - Patient Spouse
"RCI was a very successful experiment and has since led to improvements in operations and leadership—I am ready to do it again."
- Cancer Research Center
Organizations We Have Helped
We work hand in hand with each company to ensure their problems are addressed and fixed in a timely fashion.